jobid=A.0.2205
Position: Technical Program Manager – Learning & Development
Location: Groningen – Hybrid (flexible 2-3 days in office )
Duration: 6-month contract – potential to extend.
Requirement:
● Experienced Technical Program Manager: Proven experience in managing technical programs, ideally within a large-scale operations or data center environment.
● Learning & Development Background: Strong understanding of L&D principles, including content management, program coordination, and adult learning concepts. Experience with Learning Management Systems (LMS) is highly desirable.
● Strategic and Tactical Thinker: Ability to operate at both a strategic and tactical level, translating high-level goals into actionable plans and managing day-to-day execution.
● Solutions-Focused Problem Solver: Proactively identifies challenges and escalations, takes initiative to find practical solutions, and possesses a strong technical aptitude.
● Exceptional Relationship Builder: Excels at building and maintaining positive working relationships with diverse stakeholders across all demographics, regions, time zones, and countries globally.
● Highly Adaptable & Flexible: Thrives in a fast-paced environment and can effectively manage competing priorities and deadlines with precision.
● AI Savvy: Efficient in the use of AI tools like Gemini (and ChatGPT) to enhance productivity, analyze data, and support program-related tasks.
● Based in the Netherlands Region: Able to work effectively from the Groningen area and collaborate with local and global teams
Key Responsibilities:
Program Management & Execution:
○ Operations & Maintenance Qualification Programs: Oversee the upkeep of the Operations Qualification Program, including content management and playbook
maintenance. Lead preparation, development, and progress tracking for the Maintenance Qualification Program, coordinating with UAT-LMS administration.
○ New Product Introduction (NPI): Manage the NPI process by performing initial discovery, conducting needs analysis, and submitting recommendations for new initiatives.
○ Project Execution: Develop key deliverables for NPI and other intake requests. Execute specific L&D project tasks such as content tagging, maintaining the content catalog, managing the training matrix, and developing heat maps.
Learning & Development (L&D) Coordination:
○ L&D Center Management: Maximize the utilization of our L&D Centers through a multi-faceted approach that ensures accessibility, relevance, and engagement for all participants.
○ Training Intake Management: Act as the primary point of contact for new training requests. Conduct initial discovery and needs analysis, submit recommendations, and support requestors through the DCOps decision-making process.
Technical Support & Escalation:
○ Serve as the first line of defense for technical escalations related to L&D programs and systems, providing initial troubleshooting and support.
About Dexian
- Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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