Jobid=bebee-joblooku-5150397 – (0.1170)
Are you looking for a role where customer service, technical coordination and problem-solving come together? As a Technical Customer Support Coordinator, you will be responsible for supporting customers throughout the entire after-sales process. Zorg ervoor dat u het onderstaande overzicht en de vereisten voor deze vacature volledig leest. As the single point of contact for service-related support you form the link between international customers (namely French market) on the one hand and the internal after-sales organization and other internal stakeholders on the other. You significantly contribute to the excellent performance of the company systems in the field by managing client requests from A to Z. Manage incoming requests from French-speaking customers related to technical support, maintenance and service activities. Assess customer needs and determine the most appropriate follow-up. Coordinate service activities and ensure all stakeholders are aligned throughout the process. Communicate with customers, field technicians and internal departments to ensure timely resolution of requests. Prepare quotations and process service-related documentation. Monitor planning, progress and completion of customer requests. Support the coordination of spare parts, maintenance activities and field interventions. Maintain accurate records within internal business systems. Contribute to improving workflows and customer support processes. Build strong customer relationships and identify opportunities to further enhance the service experience. RequirementsWho are you? A vocational or bachelor’s level of education, or equivalent work experience. You have a technical background and an affinity for machinery with a commercial drive / background. (Our client is also open for fresh graduates) Fluency in French and English, both spoken and written. Dutch and/or German is considered an advantag